Shipping Basics

We ship anywhere in the continental United States via UPS Ground, FedEx Ground, and USPS Priority Mail/Parcel Post.  

Expedited delivery service is not available at this time.

For delivery to Alaska, Hawaii, please contact us for rate information at:  service@GardenLuminary.com

Standard Delivery Rates                                         

Order Amount                               Delivery Rates          March 2010 Rates               

$00.01 - $15.99                            $  7.95                      $ 7.95                  

$16.00 - $39.99                            $  8.95                      $ 8.95              

$40.00 - $59.99                            $  9.95                      $ 8.95                  

$60.00 - $74.99                            $10.95                      $ 8.95                                          

$75.00 and up                              FREE GROUND SHIPPING       

Notifications, Shipping & Delivery Times

When your order is received by GardenLuminary, we will send you an email confirmation stating that you order is "In Process".  You will receive an email notification, with tracking numbers (if they are provided by the manufacturer) when your order is shipped from the manufacturer, or our location.  Please note that "shipping times" are the approximate number of days, or weeks, that the manufacturer takes to ship your order out from their facility, and this time will vary depending on the manufacturer.  Shipping times always become greater around holidays, such as Valentines Day, Mothers Day, Fathers Day, and Christmas. Delivery times are additional and vary according to where you live in the United States. Delivery times can also be effected by holiday package volume.

Please note: Tracking numbers may not be effective until the next business day, or up to 72 hours depending on location.

Please verify that you have entered the correct physical shipping address, if it is not the same as your billing address, before completing your purchase and exiting the shopping cart. Please DO NOT use USPS post office box numbers as shipping addresses.

Each order can be shipped to only to one address.

Multiple shipping addresses require separate orders.

Availability of Items

In the event that an item is not readily available, or not available within the stated shipping time, you will be notified by email and that item will be placed in a "back-ordered" status.  The available items will be shipped, and the "back-ordered" item(s) will ship as soon as possible at no additional expense to you.

Returns, Exchanges and Refunds

Your satisfaction is guaranteed.  To return or exchange damaged or unusable product, please contact us at service@GardenLuminary.com for return authorization numbers and instructions. 

Please note that shipping and handling fees are NOT refundable.

Privacy Policy

Hours:  Monday - Friday

             9AM - 5PM  EDT

Phone:  804-479-6936

Email:   service@GardenLuminary.com